Pricing and billing

This page is the canonical source of truth for how CLARITY charges. The customer-facing pricing page on cloudbitz.net describes the same model in shorter form. If the marketing copy and this page ever disagree, this page is authoritative, and we'll fix the marketing copy to match.

One billing component

Your invoice has one line item: the subscription fee for your tier.

Component	What it covers	When it applies
Subscription fee	Access to the platform — dashboard, sync, insights, AI analysis, reports, integrations	Every billing period of an active subscription

Invoice total = subscription fee

That is the entire model. There is no percentage of your cloud bill, no percentage of your savings, no per-seat charge, no per-account charge and no metered usage inside your tier's limits.

We take no share of your savings

CLARITY charges no fee on savings, on any tier, at any level of cloud spend. Every dollar the platform helps you recover is yours — while you are subscribed, and after you leave.

We still measure realized savings, and we report them to you in the ROI Report. That measurement exists so you can audit what the subscription bought you. It is evidence, not a meter.

The savings fee was withdrawn on 2026-09-07

Earlier versions of this page described a savings fee: 10% of verified savings, on Enterprise agreements, in any month cloud spend exceeded USD 100,000. It no longer exists. It was withdrawn as a commercial decision, not because it failed.

The clearest reason is one this page already stated elsewhere: CLARITY does not act on your cloud accounts. We identify the saving; your team decides whether and how to implement it. Vendors that charge a share of savings — ProsperOps, Zesty, Spot.io Eco, Vantage's Autopilot — execute the change on your infrastructure themselves. That is a different product, and it is priced differently for a reason.

If you signed an agreement that references a savings fee, it does not apply to invoices raised on or after 2026-09-07. No invoice raised before that date is affected or re-issued.

Subscription fee

Flat monthly amount based on your tier. Billed monthly or annually depending on your contract.

Important: All paid tiers (Starter, Pro, Business) include the same optimization engine — dashboard, resources, Kubernetes, insights, recommendations, forecast, anomalies, commitments, reports, budgets — plus AI analysis, multi-currency, CSV export and RBAC. Governance is Business and above: chargeback, organizations, audit logging, user management and custom roles are not available on Starter or Pro, and are enforced server-side. Enterprise adds premium services (scheduled reports, ROI reports, bulk invitations, dedicated CSM, quarterly reviews).

Tier	Price/mo	Accounts	Users	Spend Cap	Support SLA	Feature set
Trial	$0 (5 days)	2	2	$50K	—	—
Starter	$1,200	3	3	$50K	24h	Optimization engine + AI
Pro	$2,200	8	5	$250K	12h	Optimization engine + AI
Business	$3,800	20	10	$1M	4h	+ governance (chargeback, organizations, audit log, user management, custom roles)
Enterprise	$6,000	∞	∞	∞	1h	+ premium services

For customers above Enterprise's volume profile (e.g. $5M+/month tracked spend, sovereign region requirements, custom SLA, white-label / private domain), Enterprise is signed with an Order Form addendum that captures the bespoke terms and pricing. There is no separate "Custom" published tier — the Enterprise base contract plus per-customer schedules cover everything CLARITY supports.

Annual billing matches monthly × 12 (no implicit discount).

Volume-only differentiation

CLARITY is priced mainly on volume, in the style of modern observability platforms (Datadog, New Relic, Grafana). Every paid tier ships the same optimization engine, so you don't pay more to unlock insights, recommendations, forecasting, anomalies or AI analysis.

What differentiates tiers:

• Volume limits: How many users, cloud accounts, and monthly spend the tier supports
• Governance features: chargeback, organizations, audit logging, user management and custom roles are Business and above
• Support SLA: Response time for support tickets (24h → 12h → 4h → 1h)

Sync frequency is not a tier differentiator

Sync cadence is set per provider, per deployment, and is the same for every tier: AWS every 24 hours, Azure and GCP every 6 hours. AWS is deliberately slower because Cost Explorer bills $0.01 per request against your own AWS account. Business and Enterprise agreements include the right to have these intervals tuned (custom_sync_intervals), but this is done by your operator through deployment configuration — there is no in-product sync-schedule control on any tier.

Audit-log retention

Audit-log retention periods are a contractual term. CLARITY does not currently delete audit-log entries on any tier, so in practice logs are retained for the life of the deployment. Do not rely on retention limits as a data-minimisation control.

Enterprise premium services (not in other tiers):

• Scheduled report delivery (automated recurring emails)
• ROI Report (counterfactual savings ledger)
• Dedicated Customer Success Manager
• Quarterly FinOps strategy reviews
• Custom integrations (webhooks, Terraform provider)
• Priority support (1h SLA)

Hard vs. soft enforcement

Cloud-account limits are hard-blocked. If you're on Starter (3 accounts) and try to connect a 4th, the platform refuses with Credential limit reached (3/3).

User seat limits are a contractual term, not a technical block. The tier's seat count is what you have licensed, but the platform does not currently prevent an administrator from creating additional users beyond it. Exceeding your licensed seats is reconciled commercially, not by an error message.

Spend caps are a contractual term too. See "What happens at the cap" below.

Tracked spend caps

The "tracked cloud spend" column above is a ceiling on the monthly cloud bill that CLARITY ingests, allocates, and analyzes for you under each tier.

What they are

Every connected AWS, Azure, and GCP account contributes to your tracked cloud spend. The tier cap is the total monthly spend across all those accounts that the tier is sized for. Your actual cloud bill can be any size — the cap describes the volume that the tier price is matched to.

Why they exist

CLARITY's value scales with the size of the bill it's optimizing. A team running $40K/month of cloud workloads needs a different platform footprint than one running $800K/month: more sync volume, more recommendations to triage, more allocation rules, more anomaly events, more support time. Tying tier price to tracked spend lines the price up with the value delivered.

This is the same mechanism every B2B FinOps platform uses. CloudHealth, Cloudability, Vantage, and Finout all tier by tracked spend. Our cap thresholds are set lower than the major incumbents and the prices are correspondingly lower, but the model is identical.

What happens at the cap

Caps are soft, not hard blocks. The platform never stops working when you cross your tier's cap, and crossing it triggers no automated action of any kind.

This process is handled by people, not by the platform

CLARITY does not currently detect that you have crossed your tracked-spend cap. There is no in-app banner, no automated email, no grace-period timer and — importantly — no automatic upgrade and no automatic prorated charge. Your tier will never change without you agreeing to it.

When your account team observes that monthly tracked spend has exceeded your tier cap:

1. Sales reaches out to discuss a tier upgrade or an Order Form addendum.
2. Full functionality continues throughout — no service degradation.
3. Any tier change and any price change is agreed with you before it takes effect.

There is no surprise upgrade and no service interruption. The intent is to give you time to confirm the new spend level is sustained (not a one-month spike), discuss the right tier, and budget for the change.

If your tracked spend later drops back below the cap for two consecutive months, you can downgrade.

Realized savings — what we measure and why

We measure savings. We do not bill on them. The definitions below matter because the ROI Report and your renewal conversation rest on them, not because a fee does.

Realized saving

A measurable, month-over-month reduction in your cloud bill on a specific resource (or a specific commitment) that CLARITY flagged in a recommendation you implemented.

Two requirements:

1. The resource must have been the subject of a CLARITY recommendation prior to the reduction.
2. The reduction must show up on your provider's invoice (AWS Cost Explorer, Azure Cost Management, GCP Billing). It is verified against the same source of truth your CFO uses.

If your team finds and fixes something CLARITY did not flag, we do not count it as ours.

Verified saving

A realized saving confirmed against your own provider billing data. Every claimed saving is visible in your dashboard, traceable to the recommendation that produced it and to the billing rows that verified it.

We will not present a savings figure we cannot trace to provider billing data. Where a saving cannot be verified, it is reported as unverified and labelled as such — never rounded into a headline.

Active subscription

The state in which CLARITY is providing service to you under a paid agreement. Savings tracking runs while the subscription is active; new findings stop being tracked the day it ends.

Worked example

Enterprise customer with $400,000/month cloud spend, on a 12-month subscription that started January 1.

CLARITY identifies $30,000/month of recoverable waste in February. The customer's team implements the fix in March. From March onward their cloud bill drops to $370,000/month.

Their CLARITY invoice does not change.

Month	Subscription	Invoice total	Notes
January (M1)	$6,000	$6,000	nothing realized yet
February (M2)	$6,000	$6,000	finding identified
March (M3)	$6,000	$6,000	the $30,000 saving lands on the provider invoice — the customer keeps all of it
April–December (M4–M12)	$6,000 each	$6,000 each	unchanged
End of December (M12)	—	—	subscription ends. Customer chooses whether to renew.

Totals over the 12-month term:

	Amount
Total paid to CLARITY	$72,000 (12 × $6,000)
Reduction in the customer's cloud bill	$300,000 (10 × $30,000)
Customer keeps of that reduction	$300,000 — all of it
Customer keeps, net of everything paid to CLARITY	$228,000

If they renew: the tier is re-quoted against their then-current cloud spend and fixed again for the new term.

If they do not renew: they keep the full $30,000/month saving going forward at no cost. New findings stop being tracked.

Cancellation

A customer may cancel at the end of their subscription term per the terms of their MSA. Subscription billing stops on the cancellation effective date and nothing else is owed — no tail debt, no clawback, no trailing charge on any saving. Savings already realized stay with the customer in perpetuity, and so do savings realized afterwards.

Multi-cloud and multi-account

Your tier's tracked-spend cap is calculated across all cloud accounts connected to your CLARITY tenant, regardless of provider. AWS + Azure + GCP spend is summed.

Realized savings are measured per finding, across every connected account and provider. Nothing about that measurement affects your invoice.

Disputes

Customer has 30 days from invoice date to dispute any line item. A subscription line is reviewed against the Order Form and your subscription record; resolved disputes adjust the next billing cycle.

The surface for disputes is small by construction: the invoice carries one line, and its amount is the figure on the Order Form you signed. Removing the savings fee removed the only line whose amount depended on a calculation we performed.

What this is not

A few clarifications because procurement teams ask:

• Not a percentage of your spend. The tier price is fixed and the tracked-spend cap is a sizing dimension, not a usage charge.
• Not a percentage of your savings. There is no savings fee, savings share, performance fee or success fee, on any tier.
• Not a clawback. Savings you realize are yours in perpetuity; we never take savings back.
• Not a tail past cancellation. Cancellation ends the subscription and nothing survives it.
• Not a hard block. Crossing your tier's tracked-spend cap never disables the platform. It triggers a 30-day conversation, not a service interruption.

Summary in one paragraph

You pay your subscription monthly at one of five tiers, sized to the cloud spend you want CLARITY to track. That subscription is the entire cost of CLARITY: we take no percentage of your cloud bill and no percentage of your savings, on any tier, at any level of spend. Every dollar the platform helps you recover is yours, while you are subscribed and after you leave. Your invoice carries one line item and its amount is the figure on the Order Form you signed — the same number every month, for the term. We still measure and report realized savings, so you can audit what the subscription bought you; that measurement is evidence, not a meter. The day you cancel, billing stops and nothing else is owed.